Job Description
Position Summary: As a Product Communications & Support Associate, you’ll use your enthusiastic & professional attitude and thorough product knowledge to assist our customer-facing account managers grow and enable customer accounts. You’ll work behind the scenes to keep the customer experience smooth.
BlueVolt is a fast-growing company with a powerful Learning Management System that helps businesses train efficiently. Our customers include organizations that are vital in building and maintaining critical infrastructure, advancing sustainability initiatives, generating power, and driving progress. We’re passionate about delivering solutions that not only enhance learning but also contribute to a more sustainable and resilient future.
Why BlueVolt? Join our fast-growing, innovative team! We're looking for ambitious individuals eager to grow in a supportive, dynamic environment.
Product Communications & Support Associate Responsibilities:
Learn and maintain a strong understanding of the BlueVolt platform
Respond to customer questions (B2B and B2C) in a timely and professional manner
Help build and support customer-facing projects using the platform
Create and update simple documentation for Sales and Customer Success teams
Assist with email marketing tasks and campaign support
Help prepare for events and organize marketing materials
Work closely with team members, account managers, and leaders to improve how we work
Take on other tasks as needed, with opportunities to grow based on performance
Product Communications & Support Associate Requirements:
Must work in-office, 8 hours/day
College degree or equivalent experience
Strong knowledge of computers, PC applications, internet browsers, and Microsoft 365
Solid troubleshooting instincts
Graphic design experience or enthusiasm a plus
Soft Skills:
Adaptable : Open to feedback and can manage competing demands
Communicative & Cooperative : Clearly conveys ideas, listens actively, and works with others
Customer-Centric : Empathetic, professional, and prompt in addressing concerns
Dependable & Committed : Punctual, responsible, and looking to grow long-term
Problem-Solver : Efficiently resolves issues with attention to detail
No supervisory responsibilities. Occasional physical requirements (lifting up to 10 lbs) may apply. Reasonable accommodations available.
Compensation details: 50000-60000 Yearly Salary
PI0ca938a43de6-30492-38221706
Job Tags
Work at office,
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