Job Description

We are currently looking for a detail-oriented and proactive Import/Export Documentation Clerk to join our Customer Service Department in Turkon America INC. This role is responsible for ensuring the accurate and timely processing of freight bookings and related documentation, while maintaining a high level of customer service.

Key Responsibilities:

• Ensure all booking requests have been received and process correctly.
• Check that data is correct in the system and input any missing data.
• Ensure that the SAP / Terminal systems are updated and accurate.
• Ensure that all communications are processed in a timely manner.
• Maintaining accurate data so that related department can be issue BL’s.
• Prepare weekly schedules and distribute to the customers for smooth day to day operations.
• Communicate daily with customer, upper management, and other departments, including managers and/or supervisors when issues arise.
• Monitor and report any level of service failures to the Management.
• Handle all requests from customer in a timely manner.
• Assist other Customer Service Associate staff as needed and when time permits.
• Cross train in other areas of the team
• Performs job related duties as specified by management.

Qualifications

• Minimum 1 years of experience in logistics, warehouse operations, or transportation industry.
• Minimum 2 years of experience in customer service, preferably in a logistics or supply chain environment.
• High School diploma or equivalent required; Bachelor’s degree preferred.
• Proficiency in Microsoft Office applications, particularly Outlook, Word, and Excel.
• Strong written and verbal communication skills.
• Highly organized, self-motivated, and capable of working independently.
• SAP system experience is a plus.

• 401(k) retirement plan
• Health insurance coverage
• Paid time off

• Work Location: In person at our Secaucus, NJ facility.
• Commute/Relocation: Must be able to reliably commute or relocate prior to start date.

Job Title: Import/Export Documentation Clerk

Department: Customer Service

Location: Secaucus, NJ 07096 (On-site)

Employment Type: Full-Time - Monday–Friday, 8:30 AM – 5:00 PM

Compensation: $42,000 – $48,000 per year (Based on experience)

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